Last Updated: February 2, 2023
Table of Contents
- Information We Collect
- How We Collect Information
- Cookies and Interest-Based Advertising
- How We Use and Disclose Information
- Data Security
- Children’s Privacy
- Additional State Privacy Rights
- Contact Us
Conflict Between This Policy and Local Laws and Regulations
Information We Collect
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:
- Identifiers such as name, mailing address, service address, email address, phone number, drivers’ license or other government identification card information, PODS’ login information;
- Characteristics of protected classifications under California or federal law such as age, race, ethnicity, religion, marital status, gender;
- Other demographic information such as the language(s) you speak, household income;
- Commercial information such as payment card or bank account information, the type(s) of service subscribed to, equipment information, service dates, customer type, contract terms, account balance and status, account number, whether you own or rent a property, dwelling age, size and type;
- Internet or other electronic network activity information such as browsing/search history, IP address, data collected by cookies and similar technologies, device information such as device IDs, specifications, and operating system;
- Geolocation data such as precise and non-precise geographic location indicators from mobile devices and websites;
- Audio, electronic, visual, thermal, olfactory or similar information such as call recordings, chat transcripts, email correspondence, testimonials, pictures;
- Professional or employment-related information such as employer, occupation;
- Education information such as education level;
- Inferences drawn from other Personal Information or data that relate to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes, including credit reports and scores; and
- Personal information as described in Cal. Civ. Code § 1798.80(e) to the extent collected under another category of Personal Information above.
Some of the Personal Information listed above may be considered Sensitive Personal Information under relevant privacy laws. This includes social security number, driver’s license or other government identification card information, race, ethnicity, religion, precise geolocation information, and PODS’ account login credentials. Each type of Sensitive Personal Information may overlap with a category of Personal Information listed above.
The type of Personal Information we collect about you may vary based on how you use our Sites and/or Services and your relationship with us.
Usage Data and Site Activity
We automatically collect information in connection with the actions you take on our Sites (“Usage Data”). For example, each time you use our Sites, we may collect the type of web browser you use, the type of device you use, your device ID, your operating system and version, your IP address, your internet service provider, the pages you view, referring and exit pages, the date and time of your visit, and the number of clicks to, from, and within our Sites, and the duration of your visits to our Sites. Among other things, this data helps us estimate our audience size and usage patterns, recognize you when you return to our Sites, store information about your preferences, customize our Sites according to your interests, and speed up your searches. If the data we automatically collect is capable of being associated with you, directly or indirectly, we treat it as Personal Information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If this information is not capable of being individually associated with you, we treat it as Usage Data.
We may record calls and retain the content of text messages, chat transcripts, or other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.
How We Collect Information
We may ask you to provide us with Personal Information when you communicate with us online or offline, including web forms, events, surveys, and marketing or promotional programs. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Sites and/or Services or we may not be able to fulfill your requested interaction. We may also capture your contact information, such as phone numbers and email addresses, when you contact us.
Third-Party Data Sources
We may collect Personal Information from third-party data sources such as data brokers, marketing and sales agencies or partners, analytics firms, government agencies, other customers or consumers, and credit reporting agencies.
Cookies and Interest-Based Advertising
Cookies and Automated Tools
We use the following types of cookies:
- Strictly Necessary: These cookies are essential to operate the Sites and provide you with Services you have requested.
- Functional: These cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or settings when you return to our Sites so we can provide you with a more personalized experience.
- Advertising Cookies: These cookies allow us and third parties to learn more about you, including your use of our Sites and other websites, and advertise products or services that might interest you as further indicated below.
- Analytics Cookies: These cookies help us and third parties understand how our Sites are working and who is visiting our Sites.
We and third parties also use tools that enables us to track certain aspects of a user’s visit to our Sites. This technology helps us better manage content on our Sites by informing us what content is effective, how consumers engage with our Sites, and how consumers arrive at and/or depart from our Sites. The software typically uses two methods to track user activity: (1) “tracking pixels” and (2) “clear gifs.” Tracking pixels are pieces of executable code that are embedded in a web page that track usage activity including which pages are viewed, when they are viewed, and how long the pages are viewed. Clear gifs are tiny graphics with unique identifiers which are embedded in web pages and email messages that track whether a user views a web page or email message. User activity information may be associated with additional information about a user’s session and Personal Information, if provided by the user.