.jpg)
How do I schedule or reschedule?
If you're moving or storing locally, you can manage your account online.
If your move involves long-distance transportation to a new city, our Customer Care Team will need to assist you. You can chat with us by clicking the chat button in the lower right corner or by calling (855) 706-4758.
Service dates are subject to availability. Therefore, advance notice is required.
Your container may be picked up any time after 7 a.m. local time. Please be sure it’s unlocked, empty, clean, and accessible. You don’t have to be present when the driver arrives.
How far in advance do I need to schedule my delivery or pick-up?
Service dates are subject to availability. Therefore, advance notice is required.
If you’re staying local, you can visit my.pods.com to schedule your service dates. If you’re moving long-distance, please chat with us by clicking the chat button in the lower right corner or call (855) 706-4758 to schedule transportation to your new city and delivery to your new home.
If I cancel, do I get my money back?
When will my Container arrive?
Your estimated service window will be emailed and posted on your my.pods.com account after 6 p.m. local time, the day before your service date.
Please note that your service window is an estimated timeframe and not a guarantee. You don’t need to be present when the driver arrives.
What can't I load in a PODS container?
Items that are considered hazardous materials, flammable/combustible liquids and solids, compressed gases, perishable, biological substances, explosives, radioactive, and illegal are strictly prohibited from being stored and/or moved in a PODS container. This includes but isn’t limited to:
Other items we do not recommend storing and/or moving in a PODS container:
Additionally, human and/or animal habitation is strictly prohibited. Refer to your rental agreement for more information.
Can I put a car in a PODS container?
Can I get a moving loan to help me move?
Yes, you can get a moving loan through Acorn Finance. A personal loan through Acorn Finance can help you afford to move when you need it most, helping you afford the unexpected, and help make your move more manageable. Checking your options doesn’t impact your credit score, so there’s no risk in seeing if you qualify.
