FAQ Help

Frequently Asked Questions

Here's what people ask us the most

How do I schedule or reschedule?

If you're moving or storing locally, you can manage your account online.

  • Log into your MyPODS.com account to schedule your next service date
  • Click 'My Orders’
  • Select ‘Schedule Delivery/Pick-up/Move’ for the corresponding container
  • Click ‘Modify’ to save changes

Our Customer Care Team will need to assist if your move involves long-distance transportation to a new city. You can chat with us by clicking ‘Chat Now for Help’ in the lower right corner or call (855) 706-4758.

 

Service dates are subject to availability. Therefore, advance notice is required.

Your container may be picked up any time after 7 a.m. local time. Please be sure it’s unlocked, empty, clean, and accessible. You don’t have to be present when the driver arrives.

How far in advance do I need to schedule my delivery or pick-up?

Service dates are subject to availability. Therefore, advance notice is required.


If you’re staying local, you can visit MyPODS.com to schedule your service dates. If you’re moving long distance, please chat with us by clicking ‘Chat Now for Help’ in the lower right corner or call (855) 706-4758 to schedule transportation to your new city and delivery to your new home.

If I cancel, do I get my money back?

A refund may be issued depending on when the order is canceled. Please call (800) 776-PODS to cancel your order. Visit pods.com/cancel to view our full cancellation policy. 

When will my Container arrive?

Your estimated service window will be provided via email and posted on your MyPODS.com account after 6 p.m. local time the day before your service date.

Please note, your service window is an estimated timeframe and not a guarantee. You don’t need to be present when the driver arrives.

What can't I load in a PODS container?

Items that are considered hazardous materials, flammable/combustible liquids, compressed gases, perishable items, and explosives are strictly prohibited from being stored and/or moved in a PODS container. This includes but isn’t limited to:

  • Items with non-removable lithium batteries (e-bikes, power tools, children’s toys, electronics, appliances, etc.); lithium batteries must be removed from these items
  • Lawn mowers
  • Motorcycles
  • Motorized scooters, golf carts, ATVs, and aircraft
  • Machinery, generators, grills, smokers, and fire pits with oils, fuel, gases, liquids, and/or other substances
  • Firearms and ammunition
  • Items containing corrosives, mercury, bleach, ammonia, etc.
  • Propane tanks, oxygen tanks, aerosols, etc.
  • Fireworks
  • Paint and paint thinner
  • Nail polish and nail polish remover
  • Cleaning supplies
  • Weed killers, fertilizers, pesticides, etc.
  • Pool chemicals
  • Alcohol and tobacco
  • Illegal substances

Other items we do not recommend storing and/or moving in a PODS container:

  • Food
  • Pet food
  • Birth certificates, social security cards, passports, visas, and other personal records
  • Medication
  • Medical equipment
  • Heirlooms
  • Irreplaceable artifacts
  • Precious metal, jewelry, stamps, watches, furs, stones, artwork, and other high-value items
  • Currency in any form
  • Credit and debit cards
  • Financial documents, securities, deeds, legal notices, etc.
  • Media or data stored on hard drives
  • Live plants
  • Items that aren’t your personal property

Additionally, human and/or animal habitation is strictly prohibited. Refer to your rental agreement for more information.

Can I put a car in a PODS container?

No, cars, motorized vehicles and lawnmowers are not allowed to be transported in PODS containers.

Can I get a moving loan to help me move?

Yes, you can get a moving loan through Acorn Finance. A personal loan through Acorn Finance can help you afford to move when you need it most, helping you afford the unexpected, and help make your move more manageable. Checking your options doesn’t impact your credit score, so there’s no risk in seeing if you qualify.

Check Your Offers Through Acorn Finance Now

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