Frequently Asked Questions
Scheduling and Delivery
Yes, your container can easily fit into one parking space, but your driver will need some extra room to deliver and pick it up. Contact your property manager and request two or three consecutive parking spots for PODZILLA to use as maneuvering space. If two spaces are available, your container will be placed in the middle of the two spots. If three spaces are available, your container will be placed in the center spot.
PODS offers service to over 200 million people in more than 20,000 cities in 58 states, provinces, and territories throughout the United States, Canada, United Kingdom, and Australia. Visit our Locations page for more information on our local Storage Centres. When you're ready to get started, complete an online quote and get your move started.
PODZILLA needs some extra maneuvering space, so clear a path that’s a little longer than two parking spots (12 ft. wide, 15 ft. high, and 40 ft. long). If your driveway isn’t quite this long, the maneuvering area can include the street, too. Please ensure there are no low-hanging wires, branches, or other obstructions, such as sprinkler heads, in the path. If there’s anything in the way, call Customer Care, before your delivery date, at (855) 706-4758.
If we’re delivering to a parking lot, we’ll need two or three consecutive spaces to deliver or pick it up. We recommend contacting your property manager before your delivery date.
You can order your PODS container by running a quote. In some locations, you are given better pricing by generating your quote online and booking your order online. If you need assistance with ordering, our chat associates can assist you with your order when associates are available by clicking the live chat button.
When you're ready to move your filled container to the local Storage Centre, contact our Service team and they will schedule for Container to be returned to the Storage Centre.
If you were moving locally, you can log into your PODS account and schedule the pickup service. If you were moving long distance, you'll need to contact our Service team so they can coordinate the move.
No, you don't have to be present for your Container delivery. The driver will use your delivery instructions to place your container and will also contact you prior to arriving. We recommend being available if there are obstructions or if you foresee the delivery being difficult.
Our deliveries usually begin at 7:00 am local time and will continue until all deliveries scheduled for that day are completed. You do not have to be present in order for us to deliver the container for you. You may also check your Service Window once you log into your account.
Our Sales Associates can provide an estimated quote but the complete address details are needed to finalize your order. The destination postal code should be provided as soon as possible, so we can ensure the area is within our network. Changes to the destination postal code may also impact the price of your previous quote.
PODZILLA needs some extra maneuvering space, so you’ll need to clear a path that’s a little longer than two parking spots (12 ft. wide, 15 ft. high, and 40 ft. long) before delivery. If your driveway isn’t quite this long, the maneuvering area can include the street, too. Please ensure there are no low-hanging wires, branches, or other obstructions, like sprinkler heads, in the path. If there’s anything in the way, call Customer Care, before your delivery date, at (855) 706-4758.
If we’re delivering to a parking lot, we’ll need two or three consecutive spaces to deliver or pick it up. A container is about the size of a standard parking spot, so it can either go in between two spaces or in the center of three spaces. Please contact your property manager before your delivery date.
Make sure you’re prepared for your container delivery or pick-up. Check out our container delivery checklist here.
In order to add to your placement instructions, please chat with an Associate or contact our Service Centre. If a Chat Associate is available, the chat icon is visible once you've logged into your account.
The night before your pick-up, you will receive an automated phone call and email with the estimated 3-hour service window. You may also check your estimated service window on our website, www.PODS.ca, or by calling 800-776-7637. The container may be picked up anytime after 7AM local time. You do not have to be there when the driver arrives but make sure the Container is unlocked, empty, clean and accessible to the driver.
No, although we recommend that someone be present whenever possible. Our deliveries and pick-ups may occur at any time after 7:00 am local time. The customer is responsible for ensuring that there is adequate clearance and accessibility for the desired location of the container.
The container may be picked up anytime after 7AM local time. Please be sure it is unlocked, empty, clean and accessible to the driver. You do not have to be there when the driver arrives.
Your estimated service window will be provided via email and posted on your MyPODS.com account after 6 p.m. local time the day before your service date.
Saturday is a popular day for moving and our PODS Drivers are available to help meet your needs; Containers are delivered and picked up on Saturdays but most Storage Centres are closed on Sundays.
Container rentals are not prorated and include a monthly rental, so there's plenty of time to pack and load at your pace. Because scheduling is based on availability, we recommend that your container delivery and pick-up is scheduled as far in advance as possible.
Service dates are subject to availability. Therefore, advance notice is required.
If you’re staying local, you can visit MyPODS.com to schedule your service dates. If you’re moving long distance, please chat with us by clicking ‘Chat Now for Help’ in the lower right corner or call (855) 706-4758 to schedule transportation to your new city and delivery to your new home.
Yes, our PODS driver will call prior to arriving to confirm your placement instructions. Be sure to answer your phone when you receive the call because they could have urgent questions regarding your container delivery.
To place your container, we’ll need a maneuvering path at least 14 ft. wide that’s free from snow and ice. All snow and ice should be cleared before your delivery or pick-up. That’s why, before your driver arrives, you need to clear a path that’s 14 ft. wide, 15 ft. high, and 40 ft. long. That’s a little longer than two parking spaces. If your driveway isn’t this long, our driver can use the street, too.
Yes, if your driveway can fit two vehicles side-by-side or end-to-end, it can likely accommodate two containers. A space 25 ft. wide and 15 ft. tall will allow for side-by-side placement. For end-to-end placement, you will need a space 12 ft. wide, 15 ft. tall, and 33 ft. long.
Yes. Your containers can be delivered and picked up based on your needs.
Service dates are subject to availability. Therefore, advance notice is required.
PODS uses a hydraulic lift system, PODZILLA, designed to position the container safely on your driveway. For new driveways check with your builder or developer before scheduling placement. We are unable to determine the integrity of any paved surface, so you should always check for existing cracks and request placement away from that area.
Unless there is a specific regulation that defines the amount of time a container may be placed at your location, you may keep it for as long as you need. The great thing about our service is that you are billed on a monthly basis, so you can keep the container longer if your plans change and we will bill you appropriately for any additional month(s) that you may need.
Any of the following surfaces are considered non-paved where a fee may be applicable: Gravel, dirt, grass, sand, brick, stones, shells.
Delivery time depends on a variety of factors, which include availability of delivery vehicles and the distance to the delivery location. PODS scheduling technology provides the flexibility to meet your moving needs. You can get a fast, free and competitive price quote by completing the online quote form on the right side of the page. When our chat associates are available, you can schedule pick up or delivery service with an agent by clicking the live chat button.
Portable containers and service dates are subject to availability. Therefore, advance notice is required.
When you park your car on the incline with the nose of your vehicle facing uphill, and you open your car door all the way, does it stay open? If so, we should be able to place the container exactly where you would like; however, if it doesn’t, it may be too steep. Contact an agent at our call centre and we can assist you in finding a better solution.
PODS will inform you of any regulation that we are aware of during the booking process. Many customers call their local community for information about any restrictions that might exist just to be on the safe side. Since PODS containers are very commonly used throughout the country, the majority of our customers don't have to worry about community imposed limitations.
We are able to successfully place containers in most locations without resulting in damage. Please note however, that if you elect for a non-paved surface placement, there is always the possibility of some yard damage, especially if the ground is wet, or the soil is loose. In all cases, we take the utmost care to deliver your container in a fashion that minimizes the possibility of any damage.
Please do not use abbreviations when entering your street address. This should help minimize any error message about street address formatting that you may receive. Also as a reminder, please make sure to put the city, province and postal code in the designated boxes.
Our containers fit best on a flat, paved surface, but if that’s not an option, call our Customer Care Team before your delivery date, at (855) 706-4758 to discuss possible alternatives. At your initial delivery, you can discuss your placement preferences with your driver, but it’s always up to the driver’s discretion.