FAQ Help

Frequently Asked Questions

Scheduling and Delivery

Scheduling and Delivery

I want my container in a parking lot, what are the rules for that?

While we are able to successfully place a container within a single parking space, we recommend you contact your property management to determine what the delivery requirements are. In order to place your PODS container in a parking lot we do require 3 consecutive parking spaces for delivery and pickup. Your container will be placed in the middle space.

Does PODS service my area?

PODS offers service to over 200 million people in more than 20,000 cities in 58 states, provinces, and territories throughout the United States, Canada, and Australia. Visit our Locations page for more information on our local Storage Centers. When you're ready to get started, complete an online quote and get your move started.

How much clearance do I need to place a Container?

In order to place a PODS container on your property, we need a clearance of 12 feet in width and 15 feet in height with no steep inclines. Before your scheduled delivery day, clear anything which may be in the way of placing the container on your property such as sprinkler heads, low hanging branches or wires. Our Drivers are usually able to accommodate your placement requests but the final placement is always at the discretion of the Driver.

If we are delivering to a parking lot, we require three consecutive parking spaces for pickup or delivery clearance. Two 16-foot containers that are placed side by side will require 24 feet clearance in width. Two containers placed back to back will require 33 feet clearance in length. We recommend alerting your HOA or Complex Manager before your Container's Initial Delivery.

How can I order a PODS container?

You can order your PODS container by running a quote. In some locations, you are given better pricing by generating your quote online and booking your order online. If you need assistance with ordering, our chat associates can assist you with your order when associates are available by clicking the live chat button.

I'm done loading my Container, what's next?

When you're ready to move your filled container to the local Storage Center, contact our Service team and they will schedule for Container to be returned to the Storage Center.
If you were moving locally, you can log into your PODS account and schedule the pickup service.If you were moving long distance, you'll need to contact our Service team so they can coordinate the move.

Do I have to be there when you deliver my PODS container(s)?

No, you don't have to be present for your Container delivery. The driver will use your delivery instructions to place your container and will also contact you prior to arriving. We recommend being available if there are obstructions or if you foresee the delivery being difficult.

What times do you deliver the containers?

Our deliveries usually begin at 7:00 am local time and will continue until all deliveries scheduled for that day are completed. You do not have to be present in order for us to deliver the container for you. The night before your scheduled service you should receive an email and automated phone call with the estimated 3-hour window for the arrival of our truck. You may also check your Service Window once you log into your account.

What if I don't know my zip code?

Our Sales Associates can provide an estimated quote but the complete address details are needed to finalize your order. The destination ZIP code should be provided as soon as possible, so we can ensure the area is within our network. Changes to the destination zip code may also impact the price of your previous quote.

What to expect: Container delivery?

Before your scheduled delivery day, clear anything which may be in the way of placing the container on your property such as sprinkler heads, low hanging branches or wires. We require 12 feet in width and 15 feet in height clearance. If an obstruction exists, container placement is at the discretion of the driver. If we are delivering to a parking lot, we require three consecutive parking spaces for pickup or delivery clearance. Two sixteen foot containers placed side by side will require 24 feet clearance in width. Two containers placed back to back will require 33 feet clearance in length.

How can I add instructions for delivery?

In order to add to your placement instructions, please chat with an Associate or contact our Service Center. If a Chat Associate is available, the chat icon is visible once you've logged into your account.

How do I get ready for my Final Pick-Up?

The night before your pick-up, you will receive an automated phone call and email with the estimated 3-hour service window. You may also check your estimated service window on our website, www.PODS.com, or by calling 800-776-7637. The container may be picked up anytime after 7AM local time. You do not have to be there when the driver arrives but make sure the Container is unlocked, empty, clean and accessible to the driver.

Do I have to be there when the PODS container is dropped-off or picked-up?

No, although we recommend that someone be present whenever possible. Our deliveries and pick-ups may occur at any time after 7:00 am local time. The customer is responsible for ensuring that there is adequate clearance and accessibility for the desired location of the container.
 
The container may be picked up anytime after 7AM local time. Please be sure it is unlocked, empty, clean and accessible to the driver. You do not have to be there when the driver arrives.

When will I find out my ETA?

The night before your scheduled pick-up or delivery, PODS will contact you with the estimated Service Window. The Service Window will be provided via an automated phone call, emailed and will also be available online after 6 p.m.

Do you pick-up and deliver on weekends?

Saturday is a popular day for moving and our PODS Drivers are available to help meet your needs; Containers are delivered and picked up on Saturdays but most Storage Centers are closed on Sundays.
 
Container rentals are not prorated and include a monthly rental, so there's plenty of time to pack and load at your pace. Because scheduling is based on availability, we recommend that your container delivery and pick-up is scheduled as far in advance as possible.

Do you service New York City?

If you're a resident or business located in New York City, Brooklyn, Bronx, Queens, Staten Island or Nassau County, then our NY City Service is the perfect option to assist you in moving or storing. Click here for more details.

How far in advance do I need to schedule my delivery or pick-up?

Planning ahead is an important of scheduling your move. Summertime is always a busy season for moving – and it’s especially busy now during these challenging times. As a result, our calendars are filling up more quickly than ever. As dates are subject to availability, we recommend scheduling your container deliveries, pick-ups, and moves as soon as possible – at least 7 days in advance. PODS does not prorate its monthly rates, so we recommend you schedule the pick-up of your empty container prior to your monthly billing date to avoid being charged an unnecessary full month.

Will the PODS delivery driver call me before he arrives?

Yes, our PODS driver will call prior to arriving to confirm your placement instructions. Be sure to answer your phone when you receive the call because he or she could have urgent questions regarding your container delivery.

Are there any winter placement restrictions?

PODS requires at least a 14' wide area that is free from snow and ice to make a delivery. Please make sure the area around and leading up to the placement location is free from snow and ice.

Can I fit multiple containers in my driveway?

Yes, most driveways that will allow for two vehicles to be placed side by side or end to end will accommodate two containers to be placed. 25 feet in width and 15 feet in height will allow for side by side placement. For end to end placement, we need 12' in width, 15' in height and 33' in length.

I need more than one PODS container but there is not enough room in front of my home/office. Can you stagger the delivery times of additional containers?

Yes. PODS' scheduling technology permits flexible delivery and pick-up days for convenient loading and unloading. PODS containers can be delivered and picked-up based upon the day of your moving requirement, schedule permitting.

Will the PODS container do any damage to my property?

We are able to successfully place containers in most locations without resulting in damage. Please note however, that if you elect for a non-paved surface placement, there is always the possibility of some yard damage, especially if the ground is wet, or the soil is loose. In all cases, we take the utmost care to deliver your container in a fashion that minimizes the possibility of any damage.

How long can I keep my container at my location?

Unless there is a specific regulation that defines the amount of time a container may be placed at your location, you may keep it for as long as you need. The great thing about our service is that you are billed on a monthly basis, so you can keep the container longer if your plans change and we will bill you appropriately for any additional month(s) that you may need.

What is considered a non-paved surface?

Any of the following surfaces are considered non-paved where a fee may be applicable: Gravel, dirt, grass, sand, brick, stones, shells.

How long will it take for my container to be delivered to my new location?

Delivery time depends on a variety of factors, which include availability of delivery vehicles and the distance to the delivery location. PODS scheduling technology provides the flexibility to meet your moving needs. You can get a fast, free and competitive price quote by completing the online quote form http://www.pods.com on the left side of the page. When our chat associates are available, you can schedule pick up or delivery service with an agent by clicking the live chat button.

How fast can I get a PODS container?

Our containers are available on a first come, first serve basis. Depending on availability you can often get a PODS container relatively soon. Our schedules can fill up quickly, though. We recommend that you order or schedule your container as soon as possible.

How steep can my driveway be?

When you park your car on the incline with the nose of your vehicle facing uphill, and you open your car door all the way, does it stay open? If so, we should be able to place the container exactly where you would like; however, if it doesn’t, it may be too steep. Contact an agent at our call center and we can assist you in finding a better solution.

How do I find out about my local regulations?

PODS will inform you of any regulation that we are aware of during the booking process. Many customers call their local community for information about any restrictions that might exist just to be on the safe side. Since PODS containers are very commonly used throughout the country, the majority of our customers don't have to worry about community imposed limitations.

Will a PODS delivery damage my driveway?

PODS uses a patented hydraulic lift system, PODZILLA, designed to position the container safely on your driveway. For new driveways check with your builder or developer before scheduling placement. We are unable to determine the integrity of any paved surface, so you should always check for existing cracks and request placement away from that area.

What it the correct street address format?

Please do not use abbreviations when entering your street address. This should help minimize any error message about street address formatting that you may receive. Also as a reminder, please make sure to put the city, state and zip code in the designated boxes.

Where can I put a PODS container?

We always recommend to place the container on a paved surface, but if not available, our professional drivers will work with you to determine other placement options.

Let's Get Started

storage and moving truck

Choose the service you need.

Moving Boxes